Cyber Claim Vendor Management Specialist
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Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
Primary Job Duties & Responsibilities
Acts as single point of contact on behalf of Cyber Bond Claim to receive, process, and reconcile monthly invoicing from cyber vendors.
Ensures financial transactions are timely and accurately input and are appropriately documented and supported.
Identifies key data elements which can be utilized to produce needed analytical information to support actuarial and underwriting strategies and by claim professionals and claim management to monitor and improve the quality of claim handling and litigation management by promoting efficiency.
Ensures accurate data is captured at the proper time and in the proper format.
Understands the importance of the data and how it is used by Claim and our business partners.
Assists with the vetting of cyber vendors and manages a cyber vendor tool designed to manage preferred vendors. Assists in managing vendor relationships.
Assists in the development and implementation of tools to optimize management of vendor payment processes; and developing/deploying innovative strategies to more effectively use legal services.
Ensures internal and external partners adhere to legal and operational compliance requirements.
Provides support to the Bond Claim leadership team and Claim professionals and offers strategies to enable them to adhere to legal and operational compliance requirements.
Supervises the preparation of monthly summary reports for Cyber Bond Claim and presents on same to leadership.
Assesses all Cyber Bond Claim and Enterprise resources (internal and external) related to billing/vendor management to develop strategic opportunities.
Ensures vendor retention agreements comply with business practices.
Escalates billing issues to claim staff and management.
Maintains accurate billing records using expense management system.
Provides internal and external communication surrounding invoice adjustments and questions.
Identifies persistent bill processing issues and proactively elevates issues to manager.
Assists in developing and implementing more streamlined billing processes.
Assists with forming strategic partnerships with key vendors to increase efficiency and reduce ALAE/ULAE.
BA or BS degree or three years of equivalent relevant experience required.
Education, Work Experience, & Knowledge
Degree in finance, accounting, paralegal studies, or claims handling experience preferred.
Job Specific Technical Skills & Competencies
Demonstrated ability to manage multiple, critical projects.
Proven ability to interact effectively with insurance customers, including insureds and agents.
Demonstrated solid communication and collaboration skills and ability to effectively communicate in a way that gains acceptance by colleagues at all levels of the organization.
Proactive, entrepreneurial approach to recognizing needs, solving problems, anticipating issues and developing solutions.
Strong proficiency in Microsoft Office including Access, Excel, PowerPoint, Outlook, and Word.
Working knowledge of analytics, finance, and project management.
Ability to achieve goals through direct and indirect influence and collaboration.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
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