Customer Service Representative - remote work at home
This job is no longer accepting applications.
Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
* Further your education and earn a college degree through our Qualfon University scholarship program
* FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
* Medical, dental benefits, vision and life & accident insurance for full-time employees
* Competitive wages
* Opportunities to earn additional income through incentives
* Paid time off
* We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
* Dialog Direct is dedicated to ensuring all team members have Fun@Work!
What you will be doing
* Answer incoming calls and assist customers
* Research information in databases to resolve customer issues
* Maintain composure in escalated situations
* Operate accurately and efficiently in a fast-paced environment
* Handle multiple responsibilities at one time
* 100% attendance during training
Work at Home Requirements
* Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
* Operation system – Windows 10 or newer
* Webcam-Video available
* The computer must have least 4GB of RAM and a Processor speed - Dual Core 2 GHz or better
* High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
* Upload speed of 3 Mbps; Download speed of 10 Mbps
* The Internet service provider (ISP) must be highly stable with 1% or less packet loss
* Latency under 100ms.
* USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
* Must have available cell phone, tablet or landline required for Multifactor authentication
* 2 monitors or 1 monitor that is 32" or larger
What skills you will need
* GED or High School Diploma required; some college preferred
* Prior work-at-home experience desired
* Comfortable working self-managed
* Minimum one-year previous customer service/sales experience required
* Typing speed of 25 WPM with 90% accuracy required
* Computer knowledge in Windows-based application required
* Strong ability to communicate articulately and succinctly both verbally and in writing
* Manages emotions and maintains positive energy
* Passion for meeting or exceeding performance goals
Call center position hiring immediately!
Job Type: Full-time
Pay: $10.00 per hour
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible schedule
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Vision insurance
* Work from home
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Weekend availability
This position is remote work from home
* Do you have a Windows PC running Windows 10 ? Do you have high speed internet with a wired ethernet connection?
* High school or equivalent (Required)
* One location
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