IT Help Desk Manager

Vista Verde Dental Partners

Carmel Hamlet, NY 10512, USA Remote Well Paid Job

Jun 15

This job is no longer accepting applications.

Join Vista Verde Dental Partners as a hands-on leader in technology solutions for our dental practice partners and team members.

* Lead, coordinate and resolve incidents reported by our dental partner offices, teams, and leadership as quickly as possible.
* Ensure practice systems and hardware are in compliance with information security policies and remediate any problem systems identified.
* Work alongside various team members and vendors to resolve immediate incidents and identify and resolve root cause of incidents
* Recommend enhancements to the IT environment that will improve the quality, performance, security and reliability of the environment.
* Follow project methodologies to complete assigned tasks.
* Provide technical expertise to others as necessary, including instructing field teams in basic troubleshooting and problem resolution.
* Configure new equipment and connections.
* Handle day-to-day IT related requests

What you’ll need to join Vista Verde Dental Partners:

* Degree in Computer/Information Science, technical college or equivalent combination of education and work experience required
* 5 years of help desk experience with minimum 1 year in a lead role required
* Excellent verbal and written communication skills
* Ability to collaborate and work effectively in partnership with others
* Strong customer service orientation
* Ability to multitask and work in a fast-paced environment
* Eagerness to learn and continually expand on skillset
* Occasional travel to practice locations
* Strong troubleshooting ability; can take steps to isolate issues and determine root cause through investigation and analysis in an environment where little knowledge/experience/documentation exists
* Experience with mass deployment of images and software updates to remote computers using tools
* Experience with file servers and associated protocols to serve files across a network

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

* 401(k)
* Dental insurance
* Disability insurance
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Tuition reimbursement
* Vision insurance
* 8 hour shift
* Monday to Friday

* Bachelor's (Preferred)

Work Location:
* One location

Work Remotely:
* No
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